vtd99 Privacy Policy —
How We Protect Your Data
At vtd99, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains what personal data we collect from Bangladeshi players, why we collect it, how we use and protect it, and the rights you hold over your information. We are committed to handling your data with transparency, care, and strict security standards.
Scope of This Privacy Policy
This Privacy Policy applies to all personal data collected by vtd99 through its website at vtd99.app, its mobile-optimised platform, customer support communications, and any related services. It governs data relating to all registered players and visitors located in Bangladesh and elsewhere. By creating a vtd99 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
SSL Encryption
All data transmitted between your device and vtd99 is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information cannot be intercepted in transit.
No Data Selling
vtd99 will never sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to operate, improve, and secure the vtd99 platform for your benefit.
You Control Your Data
As a vtd99 player, you have the right to access, correct, and request deletion of your personal data at any time. Submit data requests to our support team and we will respond within 30 days.
Secure Data Storage
Player data is stored on secure, access-controlled servers with regular security audits. Only authorised vtd99 personnel with a legitimate operational need may access your personal records.
Transparent Cookie Use
vtd99 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings.
Regulatory Compliance
vtd99 maintains data practices aligned with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, and storage limitation, to safeguard every player's privacy.
Information We Collect
vtd99 collects personal data from players through several channels — including the account registration form, KYC verification submissions, payment processing, gameplay activity, customer support interactions, and general platform usage. We collect only the information that is necessary for the purposes described in this Privacy Policy and do not request data beyond what is reasonably required to operate a safe, fair, and compliant gaming platform.
Personal Identification Data
- Full legal name as recorded on your Bangladesh National Identity Card (NID)
- Date of birth (used for mandatory 18+ age verification)
- Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.)
- Valid email address registered to your vtd99 account
- Bangladesh mobile number used for SMS verification and account security
- NID document image (front and back) and associated liveness selfie for KYC
- Proof of address document (utility bill, bank statement, or official letter)
Financial & Technical Data
- Payment method details — bKash number, Nagad number, Rocket account, Upay ID, or bank account reference (no full card numbers are stored by vtd99)
- Transaction history: deposit amounts, withdrawal requests, and bonus transactions in BDT
- IP address and approximate geolocation at time of login and registration
- Device identifiers: browser type, operating system, screen resolution, and device fingerprint
- Session data: login timestamps, session durations, and platform navigation patterns
- Gameplay records: game history, bet amounts, wager outcomes, and bonus usage logs
- Customer support correspondence: emails, live chat transcripts, and support ticket content
Data You Choose Not to Provide
Certain data (such as KYC documents) is mandatory for specific functions like withdrawals. If you choose not to provide required data, vtd99 may be unable to fulfil certain service obligations — for example, withdrawal requests cannot be processed without completed identity verification. Optional data (such as voluntary profile preferences) does not affect core account functionality if withheld.
How We Use Your Data
vtd99 processes personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the original purpose of collection. The table below summarises the primary purposes for which vtd99 processes your personal information, along with the lawful basis for each activity.
| Processing Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Name, email, mobile number, date of birth, password | Performance of contract (Terms & Conditions) |
| Identity and age verification (KYC) | NID images, selfie, proof of address | Legal obligation; performance of contract |
| Payment processing (deposits and withdrawals) | Payment method details, transaction history | Performance of contract |
| Fraud prevention and security monitoring | IP address, device data, session logs, gameplay patterns | Legitimate interest (protecting players and platform integrity) |
| Responsible gaming monitoring | Gameplay records, deposit frequency, session durations | Legitimate interest; legal obligation |
| Customer support | Support correspondence, account data as needed | Performance of contract; legitimate interest |
| Platform analytics and improvement | Anonymised usage data, navigation patterns, device data | Legitimate interest (improving user experience) |
| Promotional communications (where opted in) | Email address, mobile number, game preferences | Consent (you may withdraw at any time) |
| Legal and regulatory compliance | All relevant account and transaction data | Legal obligation |
vtd99 will not use your personal data for automated individual decision-making that produces legal or similarly significant effects without first providing you an opportunity to request human review. Where profiling is used (for example, in responsible gaming monitoring or personalised bonus offers), you have the right to be informed and to object as described in the Your Privacy Rights section below.
Data Sharing & Third Parties
vtd99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — full stop. We may share your personal data with a limited number of trusted third-party partners, but only to the extent strictly necessary for the operation of the vtd99 platform and the delivery of services to you.
- Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank partner, your payment details are shared with that payment provider solely to execute the transaction. vtd99 does not store full card numbers or mobile wallet PINs.
- KYC Verification Partners: vtd99 may use a trusted third-party identity verification service to assist with document authentication and liveness checks. These partners process your NID and selfie data under strict contractual data protection obligations and may not use your data for any other purpose.
- Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session identifiers necessary for game session initialisation. These providers do not receive your full name, NID, or financial details.
- Fraud and Security Services: vtd99 may share limited technical data (IP addresses, device fingerprints, behavioural signals) with specialised fraud prevention platforms to protect the integrity of the gaming environment and prevent financial crime.
- Legal and Regulatory Authorities: vtd99 will disclose personal data to law enforcement, regulatory bodies, or courts where legally required to do so — for example, in response to a lawful court order, subpoena, or regulatory investigation. We will notify you of any such disclosure where legally permissible.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of vtd99's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your privacy rights will be maintained.
Data Processing Agreements
All third-party service providers that process personal data on behalf of vtd99 are required to sign data processing agreements that impose strict confidentiality, security, and use-limitation obligations equivalent to those vtd99 itself applies. We regularly review our third-party partners to ensure ongoing compliance with these standards.
Data Security & Storage
vtd99 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. No system can guarantee absolute security, but vtd99's infrastructure is designed and maintained to the highest practical standard for an online gaming platform serving the Bangladesh market.
Technical Safeguards
256-bit TLS/SSL encryption for all data in transit.
AES-256 encryption for sensitive data at rest, including NID documents and payment references.
Multi-factor authentication (MFA) available for all player accounts.
Regular penetration testing and vulnerability assessments conducted by independent security firms.
Real-time intrusion detection systems monitoring the vtd99 infrastructure 24/7.
Organisational Safeguards
Strict role-based access controls — only authorised personnel with a documented operational need may access player personal data.
All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
Data breach response procedures are in place; in the event of a breach affecting your data, vtd99 will notify you without undue delay.
Regular internal data protection audits to ensure ongoing compliance with this Policy.
Player data is stored on servers located in secure, access-controlled data centres. vtd99 takes care to ensure that data transfers to third-party processors outside the primary storage jurisdiction are governed by appropriate contractual protections. You are also responsible for maintaining the security of your own account by keeping your password confidential, not sharing your login credentials, and logging out of shared devices promptly after each session. If you believe your account has been compromised, contact immediately.
Your Privacy Rights
vtd99 respects your right to understand and control how your personal data is used. As a vtd99 player, you hold the following rights with respect to your personal information. To exercise any of these rights, contact our support team at with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and complete it within 30 calendar days, in line with internationally recognised data protection standards.
Right of Access
You may request a copy of all personal data vtd99 holds about you, including your account profile, KYC records, transaction history, and gameplay logs.
Right to Rectification
If any personal data vtd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies.
Right to Restrict Processing
You may ask vtd99 to restrict how your personal data is used while a dispute is being resolved — for example, while you contest the accuracy of data we hold.
Right to Data Portability
Where processing is based on your consent or a contract, and is carried out by automated means, you may request your personal data in a structured, machine-readable format.
Right to Object
You may object to processing based on vtd99's legitimate interests, including profiling for responsible gaming purposes or personalised communications, at any time.
Withdraw Marketing Consent
If you have opted in to receive promotional emails or SMS messages from vtd99, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to Complain
If you believe vtd99 has not handled your personal data correctly, you have the right to lodge a complaint. We encourage you to contact us first so we can resolve your concern directly and promptly.
Limitations on Erasure and Portability
The right to erasure does not apply where vtd99 is required to retain data to comply with a legal obligation (for example, anti-money laundering record-keeping requirements), to establish or defend legal claims, or to protect the vital interests of another person. In such cases, vtd99 will inform you of the specific reason it cannot fulfil an erasure request in full.
Data Retention Policy
vtd99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and operational obligations. Once data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be linked to an individual player.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of active account + 5 years after closure | Legal obligation; dispute resolution |
| KYC / identity verification documents | 5 years from account closure or last transaction | Anti-money laundering legal requirements |
| Financial transaction records | 7 years from transaction date | Accounting and regulatory compliance |
| Gameplay and betting records | 3 years from account closure | Dispute resolution; responsible gaming monitoring |
| Customer support correspondence | 3 years from ticket closure | Quality assurance; dispute resolution |
| Marketing consent records | 3 years from consent withdrawal or account closure | Proof of consent for compliance purposes |
| Anonymised analytics data | Indefinite (no personal identifiers retained) | Platform improvement; cannot be linked to individuals |
Players who request account closure will have their active account deactivated promptly. Personal data subject to mandatory retention periods will be archived in a restricted-access environment and will not be used for any operational purpose during the retention period. At the end of the applicable retention period, data is permanently and securely destroyed using industry-standard deletion methods.
Updates to This Policy
vtd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this Policy, we will notify registered players by email to their registered address and/or by publishing a prominent notice on the vtd99 platform, at least 7 days before the updated Policy takes effect.
The effective date at the top of this Privacy Policy indicates when the current version was last revised. We encourage you to review this page periodically to stay informed about how vtd99 protects your personal data. Your continued use of the vtd99 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or vtd99's data practices, please contact our English-language support team at . We are available 24 hours a day, 7 days a week, including Bangladeshi public holidays, and are committed to responding to all privacy enquiries promptly and transparently.
Version History
Version 1.0 — Effective 1 January 2026: Initial publication of vtd99 Privacy Policy for the Bangladesh market. Covers data collection, use, sharing, cookies, security, player rights, and retention periods as described in full above.
Your Privacy Is Safe at vtd99
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